Terms of service

1.1 In accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll. (Civil Code), as amended, MgA Klára Šípková issues these terms and conditions, which form an integral part of the purchase agreement concluded between:

MgA. Klára Šípková, with its registered office at Králodvorská 666/7, 110 00 Prague - Staré Město, ID No.: 08034516 (hereinafter referred to as Klára Šípková), VAT No.: CZ8353190010

1.2 The buyer is a natural or legal person who concludes a purchase agreement with the seller through the seller's online store located at www.klarasipkova.cz (hereinafter referred to as the e-shop).

1.3 If the buyer is a consumer pursuant to Section 419 of Act No. 89/2012 Coll., relationships not governed by these terms and conditions shall be governed by Act No. 89/2012 Coll. If the buyer acts when ordering/purchasing goods within the scope of their business activities or within the scope of their independent professional practice, the relationships not governed by these contractual terms and conditions shall be governed by Act No. 89/2012 Coll., whereby the provisions of Sections 2158 - 2174 shall not apply.

1.4 By concluding the purchase contract, the buyer confirms that they have read the full text of these contractual terms and conditions, that they understand all of its provisions, and that they fully agree with them.

1.5 The seller is entitled to change the wording of these terms and conditions at any time. The buyer is bound by the wording of the contractual terms and conditions current at the time of concluding the purchase contract.

2. Conclusion of the purchase agreement

2.1 By selecting goods from the seller's offer and subsequently ordering them (by filling in the order form), the buyer submits a proposal to the seller to conclude a purchase contract. The purchase contract between the seller and the buyer is concluded at the moment of acceptance of this proposal, i.e. by the seller's confirmation of the order sent to the buyer's email address. If the seller does not send such confirmation, the purchase contract is deemed not to have been concluded.

2.2 The order form contains, in particular, the description of the goods, the price of the goods, the method and price of delivery of the goods, and space for filling in the buyer's identification details.

2.3 The buyer's identification details include, in particular, their first and last name or company name, place of residence or registered office, date of birth or ID number, as well as their email address, contact telephone number, and delivery address, if applicable.

2.4 The price of all goods offered in the seller's e-shop is stated including VAT and all sales-related fees (with the exception of shipping and handling costs, which are stated separately). The price of the goods is valid for the period of its publication in the seller's e-shop.

2.5 The condition for the validity of the order is the completion of all the requirements of the order form, including agreement with the wording of these terms and conditions.

2.6 The buyer understands that the seller is not obliged to conclude a purchase contract with the buyer for all goods listed in the seller's e-shop, i.e. that the display of goods in the seller's e-shop does not constitute an offer to conclude a contract within the meaning of Section 1732 of the Civil Code.

2.7 All facts stated by the buyer in the comments section of the order form are part of the concluded purchase contract if the seller agrees with them; if the seller does not agree, the purchase contract is deemed not to have been concluded. Similarly, if the seller is unable to fulfill any of the buyer's requirements stated in the order, the seller shall send the buyer a new draft order with a request for the buyer's comments. The purchase contract is concluded at this point by the buyer sending this new order to the seller and its subsequent confirmation by the seller.

2.8 In circumstances worthy of consideration, the seller is entitled to ask the buyer for telephone or written confirmation of their order before confirming the order and thus concluding the purchase contract.

 

3. Rights and obligations of the contracting parties

3.1 By concluding the purchase contract, the seller is obliged to deliver the ordered goods to the buyer and the buyer is obliged to pay the seller the agreed price for these goods.

3.2 The buyer is obliged to accept the goods ordered and delivered in accordance with the purchase contract and these terms and conditions.

3.3 If, for reasons on the part of the buyer, it is necessary to deliver the goods in a manner other than that agreed in the contract, the seller is entitled to claim from the buyer all costs associated with such delivery.

 

4. Withdrawal from the contract

4.1 In accordance with the provisions of Section 1829 of the Civil Code, the buyer has the right to withdraw from the purchase contract within 14 days of receiving the goods.

4.2 A form suitable for withdrawal from the contract is available on the seller's website. The buyer may also use another method to withdraw from the contract, but the use of the aforementioned form is strongly recommended.

4.3 If the buyer withdraws from the contract, they shall send or hand over to the seller without undue delay, no later than fourteen days after withdrawal from the contract, the goods they received from the seller.

4.4 If the buyer withdraws from the contract, the seller shall return to the buyer without undue delay, no later than fourteen days after withdrawal from the contract, all funds, including delivery costs, which it received from the buyer under the contract (except for additional costs incurred as a result of the buyer's choice of a delivery method other than the cheapest standard delivery method offered by the seller).

4.5 If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the buyer before the buyer hands over the goods or proves that he has sent the goods to the seller.

4.6 The costs associated with returning the goods to the seller shall be borne in full by the buyer.

4.7 The buyer is liable to the seller for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary in view of their nature and characteristics.

4.8 The buyer may not withdraw from contracts specified in Section 1837 of Act No. 89/2012 Coll.

4.9 The Seller is entitled, until the goods are taken over by the Buyer, to withdraw from the purchase contract in the event of circumstances preventing the Seller from delivering the ordered goods to the Buyer.

 

5. Payment terms and transfer of ownership

5.1 The buyer is not obliged to pay the seller a deposit for the ordered goods, except in cases expressly agreed in the order.

5.2 The goods will be delivered/handed over to the buyer only after payment of the full purchase price, including delivery costs. The purchase price is payable upon receipt of the goods. In the case of cashless payment to the seller's account, the purchase price is payable within 14 days of the conclusion of the contract.

5.3 The transfer of ownership of the ordered goods from the seller to the buyer takes place only after full payment of the purchase price, including delivery costs.

5.4 The buyer expressly agrees to the possibility of sending a tax document in electronic form (instead of a document in written form) to their email address.

 

6. Rights arising from defective performance and quality guarantee

6.1 The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by Act No. 89/2012 Coll., specifically in its provisions § 2099 - § 2112.

6.2 If defective performance constitutes a material breach of contract, the buyer has the right to have the defect removed by delivery of a new item without defects or delivery of the missing item, or to have the defect removed by repair of the item or a reasonable discount on the purchase price, or to withdraw from the contract.

6.3 If the defective performance constitutes a minor breach of contract, the buyer has the right to have the defect removed or to a reasonable discount on the purchase price.

6.4 By providing a quality guarantee, the seller undertakes that the item will be fit for its usual purpose for a certain period of time or that it will retain its usual properties.

6.5 The warranty period runs from the delivery of the item to the buyer; if the item was shipped in accordance with the contract, the warranty period runs from the arrival of the item at its destination.

 

7. Protection of personal data

7.1 Consent to the processing of personal data can be found here.

 

8. Final provisions

8.1 All relationships not governed by these Terms and Conditions shall be governed by the relevant provisions of the Civil Code and other related legal regulations.

8.2 If any provision of these Terms and Conditions is found to be unlawful or invalid, this shall not affect the validity or effectiveness of the other provisions of these Terms and Conditions.

8.3 All agreements between the seller and the buyer contained in the purchase contract shall take precedence over the provisions of these Terms and Conditions with which they conflict.

Clause on the sale of gold, silver, and platinum

The seller is registered with the Assay Office under registration number 10838.
The seller uses the following markings to label its products:

 

Czech hallmarks currently in use:

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